competitions
Odepla offers a money back guarantee within 60 days of payment, ensuring you get your money back in full. One of the following circumstances must exist for this:
- No design was submitted to your competition
- The designs submitted by the contractors (architects and architecture students) are not of the expected quality and no winner has been chosen for the competition so far
To receive a refund, please contact us at the following email address: support@odepla.de
We will then review your request and respond to you as soon as possible.
Note that in the event of a refund, you may not legally use any of the designs submitted in the contest.
design requests
Odepla will hold your payment until you confirm submission of the design. This allows us to ensure that you are happy with the contractor's work before releasing payment to the contractor.
This ultimately protects both sides: If one of the two parties no longer reacts or violates a written agreement, Odepla can check the given situation and transfer the money to the appropriate party.
The same applies here: If you have any questions or difficulties, please contact us at the following e-mail address: support@odepla.de